Responsible Gaming

Understanding Responsible Gambling Habits

At San Juan Marriott Stellaris Casino, we promote safe and balanced gambling habits to ensure a enjoyable experience for all our guests. We believe that gaming should be entertaining rather than an income-generating activity.

Gambling is a form of entertainment, similar to dining out or attending a movie. Just as you would not expect to win money at the cinema or restaurant, it's essential to view gaming with realistic expectations. Set aside funds for gaming and stick to them; do not use credit cards or loans to fund your activities.

Budgeting and Bankroll Management

To maintain balanced gambling habits:

1. Allocate a specific amount of money for entertainment purposes only.
2. Set limits on the size of bets you place during each session.
3. Know when it's time to leave the gaming area, even if you're having fun.

Deposit, Loss, Wager, and Session Limits

We offer various tools to help you manage your gaming experience:

• Deposit limits: Restrict the amount deposited into your casino account within a specified period (e.g., per week or month).
• Loss limits: Set a maximum loss threshold for each gaming session.
• Wager limits: Control the size of bets placed during play sessions
• Session time limits: Track how long you've been playing to ensure breaks and take regular pauses

Reality Checks and Time Reminders

San Juan Marriott Stellaris Casino is committed to providing tools that help with responsible gambling:

1. Reality checks: Our gaming platform will display reminders after a set period of playtime, prompting you to assess your continued participation.
2. Time limits for specific games or entire sessions are also available on our website.

Cooling-Off Periods and Self-Exclusion Tools

If you feel that your gambling activities have become problematic:

1. Cooling-off periods: Take a break from gaming by activating a cooling-off period, which prevents access to the casino until specified duration ends.
2. Self-exclusion: Block yourself temporarily or permanently on our platform through self-exclusion tools. This option is available after consulting with customer support and following strict guidelines.

Account Verification and Age Restrictions

To ensure your safety:

1. Age verification: We have implemented measures to verify the age of players, preventing minors from accessing gaming services.
2. Account security: Our system ensures that all sensitive information remains secure through regular updates and encryption methods.

Protection of Vulnerable Players

We value player protection, particularly regarding vulnerable groups such as youth (under 18), problem gamblers, or those who might be negatively influenced by aggressive marketing practices:

• Age restrictions: Access to the gaming area is restricted for underage patrons.
• Self-exclusion tools: We provide mechanisms allowing self-imposed restriction and limitation on access to our service based solely upon an individual's request.

Warning Signs of Problematic Gambling

Some signs that might suggest a problem with gambling include:

1. Spending more time or money than initially planned
2. Continuing to gamble despite losses exceeding wins
3. Feeling guilty, anxious, or ashamed after gaming sessions

If any of these issues persist for you (and not solely in terms applicable to your friend/family members), please seek additional information from the support resources provided below.

Support Organisations and Professional Help Resources

We understand that some players may need extra assistance with responsible gaming practices. Here are recommended organizations to reach out to:

• National Problem Gambling Helpline (NPGH).
• The Gamblers Anonymous organization in Puerto Rico offers regular meetings.

Responsible Bonus Usage

To enjoy bonuses responsibly, follow these guidelines:

• Understand the terms and conditions of any bonus offer
• Don't use your entire bankroll on a single game or session
• Make informed decisions about which games to play with free credits

Safer Gambling During Slots, Live Casino, Sportsbook, or Promotional Play

Here are tips for responsible gaming during various types of activities:

1. Slot machine limits: Control the size and frequency of bets on slots.
2. For live dealer casino and sports book services, we recommend using cash management tools to maintain a balanced gambling experience.

Mobile Gambling Awareness

When playing from mobile devices:

• Be mindful of time spent gaming while connected
• Set up limits to manage your spending effectively
• Take regular breaks to stay focused

Family/Device Protection Measures

We care about protecting families and devices from unwanted exposure to online gaming:

1. Parental controls: Activate parental locks on mobile or desktop devices for a safer experience.
2. Limit access to the casino website through your internet browser settings

Account Security and Player Protection

Your safety is our top priority at San Juan Marriott Stellaris Casino:

• Regularly review account details to ensure accuracy
• Enable two-factor authentication for secure login procedures
• Contact us immediately if you notice any suspicious activity related to your gaming activities