We're here to help with any questions or concerns you may have about your stay, our casino, or our services.
Our customer support team is available 24 hours a day, 7 days a week via phone. You can also reach out to us through email by filling out the contact form on our website. We have staff available in both English and Spanish to ensure seamless service for domestic and international guests.
We do not currently offer live chat support, but you can still get assistance via phone or email.
You can reach out to us through email by filling out the contact form on our website. Please note that response times may vary depending on the complexity of your inquiry and the volume of emails we receive.
We do not currently have a dedicated help centre, but you can find information on our services, policies, and procedures through the following channels:
Frequently Asked Questions about our hotel, casino, and services are available on our website.
If you need assistance with account-related matters, such as retrieving your username or password, please contact us through email by filling out the contact form on our website. You can also reach out to us directly via phone.
We take responsible gambling seriously and want to ensure that all of our patrons are aware of resources available to support them in managing their gaming habits. For information on how to access these services, please see the section below or visit the Puerto Rico Council on Problem Gambling helpline.
If you experience any technical issues with your device while trying to contact us through email or phone, you may wish to try accessing our website from a different browser or device. You can also reach out to the manufacturer of your device for further assistance.
We strive to provide exceptional service and resolve all complaints in a fair and timely manner. If you have any concerns about your stay with us, please contact our customer support team directly via phone or email through the contact form on our website.
Please note that response times may vary depending on the complexity of your inquiry and the volume of emails we receive. We will do our best to respond to all inquiries within a reasonable timeframe.
For assistance with account-related matters, such as password resets or security questions, please contact us through email by filling out the contact form on our website or directly via phone.
Our website is accessible from desktop and mobile devices. You can access our support services through a variety of channels, including email, phone, and social media platforms (please see below for details).
We offer support in both English and Spanish to cater to domestic and international guests.
You can choose the contact method that best suits your needs:
To ensure a smooth and efficient support experience, please follow these steps:
We provide self-service help options to allow guests to quickly access relevant resources:
